OfficeServ 500

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Designed to meet the current and future needs of medium to large companies. The OfficeServ 500is the platform for Samsung OfficeServ Suite of Applications including Voice over Internet Protocol (VoIP) keysets, both local and remote, and IP networking.


Account Code Entry
· Forced-Verified
· Forced-Not Verified
· Voluntary
Account Code Key
Account Code Key
One Touch
Administrator Program Key
All Call Voice Page
Attention Tone
Audio Message with Alarm
(Timer) Reminder
Authorization Codes
· Forced
· Voluntary
Auto Answer on CO
Auto Attendant
Automatic Call Distribution (ACD)
Automatic Hold
Background Music
Branch Group
Call Activity Display
Call Costing
Call Center
· Agent Busy/
Manual Wrap Up Key
· Agent Pin (ID) Numbers
· Agent Login & Logout
· Automatic Logout
· Automatic Wrap-Up Timer
· Priority Call Queuing
· Embedded Reporting Package
— Agent Statistics
— Call Statistics
— Group Supervisors
— Printed Reports
· OfficeServ DataView
— UCD Statistics
— UCD Monitoring
— Wall-Style Display Window
Call Costing
Caller Identification (CID)
· Automatic Number
Identification (ANI)
· Calling Line Identification
Caller ID Features
· Name/Number Display
· Next Call
· Save Caller ID Number
· Store Caller ID Number
· Inquire Park / Hold
· Caller ID Review List
· Investigate
· Abandon Call List
· Caller ID on SMDR
· Number to Name
· Caller ID to PSTN
· Caller ID to Analog Port
Call Forwarding
· All Calls
· Busy
· No Answer
· Busy/No Answer
· Forward DND
· Follow Me
· External
· To Voicemail
· Preset Destination
· Preset Forward Busy
Call Hold
· Exclusive
· System
· Remote
Call Park and Page
Call Pickup
· Directed
· Groups
· Established

Call Recording
Call Waiting / Camp-On
Caller Emergency
Service ID (CESID)
Centrex / PBX Use
Chain Dialing
Chain Forward
Class of Service
Common Bell Control
Computer Telephony
Integration (CTI)
· OfficeServ Link
· OfficeServ EasySet
· OfficeServ DataView
· OfficeServ Call
· OfficeServ Operator
· OfficeServ Open TSP*
· OfficeServ Softphone
· Add On
· Unsupervised
· Split
Conference Group
Customer Set Relocation
Data Security
Database Printout
Daylight Savings Time-Auto
Dialed Number
Identification Service
Direct In Lines
Direct Inward Dialing (DID)
· Day/Night Routing
· Busy or Camp-On Option
· MOH Source
· DID Call Limits
Direct Inward System
Access (DISA)
Direct Trunk Selection
Directory Names
DISA Security
Distinctive Ringing
Door Lock Release
Door Phones
E & M Tie Lines
Executive Barge-In
· Trunk Monitor or
Service Observing
· With/Without Warning
External Music Interfaces
External Page Interfaces
Flash Key Operation
Flexible Numbering
Ground Start Trunks
Group Busy Setting
Hot Line
Hospitality System (iDHS)
In Group/Out of Group
Incoming Call Distribution
Incoming/Outgoing Service
Individual Line Control
IP Keysets
ISDN Service
· Primary Rate Interface
· Basic Rate Interface
LAN Interface
Least Cost Routing
Live System Programming
· From Any Digital Keyset
· With a Personal Computer
· With Remote ITP Keyset
Meet Me Page and Answer
Memory Protection
Message Waiting

Message Waiting Key
Microphone On / Off
per Station
Mobility Solution
Multiple Language Support
Music On Hold Flexible
Music On Hold Source
· QSig over IP
· QSig over PRI
Off Premises Extensions
OfficeServ Wireless
Operator Group
· Operator
· Station Group
Override Codes
· Internal Zones
· External Zones
· All External
· Page All
Park Orbits
Prime Line Selection
Priority Call Queuing
Private Lines
Programmable Line Privacy
Programmable Timers
Recall to Operator
Redial Review
Remote Programming-PC
Ring Modes
· Time Based Routing-Plans
· Automatic/Manual
· Holiday Schedule
· Temporary Override
Ring Over Page
Secretary Pooling
Single Line Connections
Speed Dial Numbers
· Station List
· System List
Speed Dial by Directory
Station Hunt Groups
· Distributed
· Sequential
· Unconditional
Station Message
Detail Recording
Station Pair
System Alarms
System Maintenance
System Directory
Tenant Services
Toll Restriction
· By Day or Night
· By Line or Station
· Eight Dialing Class
· Special Code Table
Toll Restriction Override
Tone or Pulse Dialing
· Screened / Unscreened
· Voice Mail Transfer Key
· With Camp-On
Trunk Groups
Uniform Call Distribution
Universal Answer
Virtual Extensions
Voice Mail
· Inband Signaling
· Integrated (In-Skin)
Voice over IP (VoIP)
Walking Class of Service
Wireless Handsets

*By special request.


Account Code Display
Call Duration Timer
Call for Group Identification
Call Processing Information
Caller ID Information
Calling Party Name
Calling Party Number
Conference Information
Date and Time Display
Dial by Name
Dialed Number
Enhanced Station Programming
Identification of Recalls
Identification of Transfers
Message Waiting Caller
Outside Line Identification

Override Identification
Programmable Message
Soft Keys
Stopwatch Timer
Text Messaging
UCD Supervisor Displays


Add On Modules
Appointment Reminder
Automatic Hold
Automatic Privacy
Background Music
Busy Lamp Field (BLF)
Busy Station Callback
Call Coverage Key
Call Forwarding
Call Forwarding Override
Call Logs
Call Pickup
Direct Station Selection
Do Not Disturb (Override)
Do Not Disturb

Door Lock Release
Exclusive Hold
Group Listening
Headset Operation
Hearing Aid Compatible
Line Queuing with Callback
Line Skipping
Loud Ringing Interface
Manual Signaling
Message Waiting Light Indication
Mute Microphone / Handset
Off-Hook Ringing
Off-Hook Voice Announce
One Time Do Not Disturb
One Touch Dialing Keys
On-Hook Dialing

Privacy Release
Programmable Keys
Programmed Station
Protection from Barge-In
Remote Hold
Ring Modes
Ringing Preference
Station Lock
Terminal Status Indicator
Tri-Colored Lights
Volume Settings
Wall-Mountable Keysets
Circuit Type Maximum Number
Keysets and AOMs
Single Line Telephones
ITP Keysets
CO / Centrex / PBX Lines
PRI / T1 Digital Trunk Circuits
VoIP Channels
Total Number of Circuits in System Cannot Exceed
Note: These numbers indicate maximum of each device type. The system cannot exceed a combined total of 88 devices.

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